An extremely high level of communication is paramount for an exceptional customer experience. From the onset of the customer’s experience, we provide multiple avenues of communication. This includes email appointment confirmations, call ahead phone calls and/or text messages, welcome to Sentinel letter, requests for feedback (Surveys), quality control checks from managers, an interactive customer portal that allows the customer to view everything about their service (past appointments, upcoming appointments, chemicals used, scope of service, billing information, graphs, photos, technician notes, etc.) and emergency afterhours contact ability. Learning and listening to customer expectations and making sure that we can meet those is our main communication goal.